All of Missouri online · drop-off repairs in Columbia
Your computer, fixed today
by a real human. No surprise bill.
BrainRoad is a real mid-Missouri technician, not a call center. Most problems are fixed the same day over a secure remote session — you watch your own screen the whole time. And if we can't fix it, you don't pay.
Ten minutes on the phone and you'll know what's wrong, what it costs, and whether it's worth fixing. Free, no obligation.
- Flat-rate pricing
- Free diagnosis
- Fixed or it's free
If you've been burned by a repair shop before, you're not being paranoid.
Maybe you paid $100 just to be told what was wrong. Maybe your computer sat at a shop counter for two weeks and nobody called. Maybe the bill had parts on it you couldn't check. Those are real stories we hear every week — so we put our answers to them in writing:
BrainRoad
House rules · every job
Diagnosis is free.
You pay when we fix something, not for finding out what broke.
You approve the price before work starts.
One flat rate, in writing. The meter never runs.
Your files stay yours.
Nothing gets wiped, "cleaned up," or copied without your say-so — and you get backup advice in plain English.
No mystery parts.
Your bill shows hardware at cost with the receipt attached. Labor is the only thing you pay a margin on.
Three stops. Usually same-day.
- 1
Tell us what broke
Call or book online. Describe the problem in your own words — "it's slow," "the printer won't print," "I clicked something bad." That's plenty.
- 2
Fixed the same day, on your screen
Most problems are solved in one secure screen-share session — no drive, no drop-off, no waiting a week. Hardware problems? Drop your machine at the Columbia office and it's back in your hands in 1–2 days.
- 3
Pay one flat rate — only if it works
$99 for a remote fix, $149 for a drop-off repair. Your diagnosis is free. If your problem doesn't get fixed, you don't pay. No hourly meter, ever.
What we fix
All servicesBefore you buy a new computer
"It's probably just old." Probably not.
We hear it every week: the computer got slow, so it must be time for a new one. Usually it isn't. A computer should last six to nine years — often more — and most "old and slow" machines feel years younger after one $99 tune-up. And with the AI boom pushing new-computer prices to eye-watering highs, that's real money kept in your pocket — and none of your files, programs, or settings go anywhere.
And here's why you can trust the advice: nobody here sells computers. If yours really is at the end of the road, you'll hear that straight, with honest help picking a replacement.
- A computer should last 6–9 years with basic care
- One $99 tune-up vs. today's sky-high new-computer prices
- Your files, photos, and programs stay exactly where they are
- If it truly is done, you'll hear exactly what to buy — free
Remote support, plainly explained
Nervous about letting someone into your computer? Good instinct.
That instinct protects you from scammers — the ones who call you out of nowhere. This works the opposite way: you call us, and a session only starts with a code from your screen. You watch every click while we talk, and when you end it, it's over — we can't get back in without a new code from you.
- You call us — scammers work the other way around
- You watch every click on your own screen
- One click ends the session, anytime, no explanation needed
- Any town in Missouri, same price: $99 flat
For business owners & office managers
You wear enough hats already. IT doesn't need to be one.
Right now you either fix the printer yourself or wait in some vendor's ticket queue. Here's the third option: one local tech who knows your setup and answers the phone. Updates, backups, security, and QuickBooks handled for a flat monthly rate — and when you're ready, AI that actually saves time. Cancel any month. On-site anywhere in Missouri when the job needs hands.
IT & AI services for businessYou've put up with it long enough.
Ten free minutes on the phone and you'll know exactly what's wrong and what it costs. If we fix it, it's one flat rate. If we can't, you pay nothing either way.