Connect with Bryan

In Edge, Chrome, or Firefox, press Ctrl + J to open downloads. Find the newest ZA_Connect.exe and choose Open. Keep Bryan on the phone if you cannot find it.

Windows may ask whether to allow the app to make changes. Bryan will explain why. Choose Yes only for the Zoho Assist app you just opened. If Windows asks for an administrator password, enter it on your own computer. Do not read it aloud.

If you do not know that password, or Windows blocks the app, tell Bryan what the message says. You can still discuss the problem by phone.

Open the downloaded Zoho Assist app from your browser’s downloads. In Safari, look for the down-arrow Downloads button near the top of the window.

In the app’s permission window, choose Configure. In System Settings → Privacy & Security, allow Zoho under Accessibility so Bryan can use the mouse and keyboard, and Screen Recording (or Screen & System Audio Recording) so he can see the screen.

Your Mac may ask for your password or ask you to quit and reopen the app. You must approve these permissions yourself. Bryan can guide you by phone.

For repairs that need a restart, you may also need to approve Install Helper. Stay near the Mac: after a restart, you may need to unlock it before Bryan can reconnect.

Bryan will ask first. With your approval, the support app can keep this repair session available through a restart. Stay on the phone and leave the computer plugged in and connected to the internet.

You may need to sign in again. This permission is for the current repair; ongoing access for future visits requires a separate agreement. Bryan ends the session and checks access cleanup when the work is finished.

To take a private moment, use Pause Screen Sharing in the Zoho Assist window. Pausing does not end the session.

To finish, close the Zoho Assist support window and confirm that you want to end the session if asked. Closing this webpage alone does not stop remote access. You can also tell Bryan to end the session.

At the end, Bryan will check that the connection has ended and help remove any remaining support app. On a Mac, he will also guide you through turning off its permissions.