Get computer help without packing up the computer.
Printer offline? Email will not open? The computer keeps getting stuck? Call Bryan from home. If the problem can be handled remotely, you approve the connection and watch while he works on your screen. You can ask questions or disconnect at any time.
Before connecting, Bryan explains how to end the session. You stay in control of access to your computer.
$99 flat for a successful remote fix. Diagnosis is free. Not fixed, no charge.
Let Bryan see the problem.
An online checklist can leave you hunting for a button that is not there. Explaining the problem by phone can mean reading each message aloud. In an arranged remote session, Bryan can see the problem with your permission and work on the computer while you talk.
You explain what you were trying to do. Bryan checks the settings, software, or connection involved. After the agreed repair, you try the task together: open the email, print the document, or use the program that was getting stuck.
How a session works
- We talk first so you can explain the problem in plain English.
- When a remote session is arranged, Bryan gives you a session code. Start at brainroad.ai/connect on the computer that needs help.
- Enter the code, open the Zoho Assist download, and approve joining. Bryan can then see and control your screen while you talk.
- If a restart is needed, Bryan asks before keeping the current repair session available through it. You may need to sign in again. When finished, he ends the session and checks that ongoing access is removed.
You approve. You watch. You can disconnect.
- Can BrainRoad connect without me?
- You start and approve the repair session. With your permission, it can remain available through a restart during that repair. Ongoing access for future visits requires a separate agreement.
- Can I stop it?
- Yes. Close the Zoho Assist support window and confirm ending the session if asked, or tell Bryan to end it. Closing a browser tab or pausing screen sharing does not end remote access.
- Is this like a scam call?
- It works in the opposite direction: you call BrainRoad. We do not cold-call you about a computer problem.
- What will I need to do?
- Stay near the computer, open the download, and approve any required permissions. You may need your computer’s administrator password. Macs need extra screen and control permissions, and may need you to unlock them after a restart.
- What does it cost?
- $99 flat per problem. Diagnosis is free; if the problem is not fixed, you do not pay.
Find out whether remote help fits before arranging a session.
- The computer works, but one task does not.
- Email, printer setup, software, and settings problems may be suitable for remote help. The computer needs a working connection, and you need to be there to approve access.
- It will not turn on or stay online.
- A remote connection cannot reach a computer that is off or disconnected. Call to discuss the symptom and whether a Columbia drop-off or another hands-on step is needed.
- You are unsure about the connection steps.
- Call first. Bryan explains what you would need to open and approve. You can ask questions before allowing access. No download is needed just to discuss the problem.
The remote repair price applies to a suitable individual problem. Complete new-computer setup and business IT work have their own scope and price.
Need help with an offline printer or a scanner that disappeared? See printer and scanner help. Already talking with us? Go to the connect page to start your session.
Stay by the computer. Start with a call.
Tell Bryan what you cannot get working. Diagnosis is free. A suitable successful remote repair is $99 flat; if the problem is not fixed, you do not pay. We arrange the session and explain the access you would approve before starting.