Privacy notice

Help-request forms ask for your name, a phone number or email address, and what needs attention. Business name, contact preferences, household or business context, and preparation details are optional. Appointment booking is handled through the scheduling experience shown on BrainRoad pages.

BrainRoad uses this information to respond, decide whether the request fits, prepare the conversation, provide agreed service, keep necessary business records, and protect the site from misuse. A business-call request does not add you to a marketing email list.

Do not place patient information, client secrets, passwords, financial account details, or other sensitive records in a website form. Share only what is needed to arrange the conversation.

To limit automated submissions, the site uses a short-lived hashed network identifier and a request counter. These counters expire within two hours and are removed by the recovery process; the intake counter does not store your raw IP address.

The free guides at /tech-safety/ keep fixed-choice selections and self-reported observations in this browser so you can return. They are not submitted to BrainRoad. Saved guide choices expire after 30 days without a new selection and are discarded on your next visit. Use “Clear my saved choices” in the guides to remove them sooner. Downloaded cards remain on your device until you delete them. The guides do not request photos, passwords, email addresses, or recovery codes.

The site records the first landing page and referring page, including visits without advertising tags, plus campaign parameters and advertising click identifiers when present. The browser may keep these values in local storage for up to 90 days so a later request or appointment can be connected to the original visit. Clearing site data removes that browser record.

When advertising measurement is activated, Google or Meta may receive page-view and successful-form events under those companies’ own privacy terms.

You can clear site data in your browser. Browser privacy controls and advertising-platform settings may also limit measurement or personalized advertising.

The site is hosted by Cloudflare. Help requests are saved in a private Cloudflare database before delivery to Close, BrainRoad’s customer relationship and communications system. Stable submission identifiers support retrying an interrupted delivery without creating another inquiry. Household and business requests remain distinguishable. Appointment booking is handled by Cal.com, and BrainRoad.ai booking events may synchronize into Close.

BrainRoad does not sell form submissions. It does not upload residential repair contacts into a business advertising audience merely because their information is available. Information may be disclosed when required by law, needed to protect a person or the service, or involved in a lawful business transfer.

Delivered intake copies are removed from the website database after 90 days by the recovery process. Requests still awaiting delivery are retained for recovery. CRM and service records are kept as reasonably needed for the request, service, accounting, security, or dispute handling.

To ask what contact information BrainRoad has, request a correction, or request deletion where it can lawfully be deleted, call (573) 268-4139 or email support@brainroad.com. BrainRoad may need to verify the requester before changing a record.

This site and its services are intended for adults arranging household or business technology help, not for children. Links to another company’s service are governed by that company’s notice.

If the site’s collection or providers change materially, BrainRoad will update this page and its effective date so the public notice matches the real implementation.