You can see your photos, but are they saved somewhere else? Your computer keeps freezing, but is it worth replacing? Choose one question. Bryan’s guides explain where to look, what your answer means, and the next step you can take.
Free to use. No signup. Start with just one question.
Your previous choices are still here. Open a question to continue, or see your notes.
Start with one photo. We’ll help you look for another copy and try opening it, then explain what that check tells you. You won’t upload a photo or share a password here.
Choose it below and we’ll help you check for the photo there. You don’t need to know which backup software you use.
That does not mean they’re lost or that you need to buy something. A different backup service, Time Machine, or a drive someone set up for you may hold them.
If someone helped set up your computer, ask: “Where are my photos backed up, and can you show me how to get one back?” In Missouri, call Bryan at (573) 268-4139 if you’d like help checking.
Two folders on the same computer won’t help if that computer’s drive fails. We’re looking for a copy somewhere else, such as iCloud, Google Photos, OneDrive, or an external drive.
Your photos may also be saved in iCloud, Google Photos, OneDrive, or on an external drive. Let’s check whether they’re there.
Keep the original photo. Don’t delete it to test your backup: deleting in a synced library can also remove its online copy. We’ll try opening another copy instead.
On a computer, open the browser’s downloads list—often a downward arrow near the top—and choose the newest file. On an iPhone, look in the Files app → Browse → Downloads (under iCloud Drive or On My iPhone). On Android, look in Files or My Files → Downloads. If the file will not open, use “I got stuck” below.
Hang up on an unexpected computer-support call. Don’t use a number or link in the warning.
For a suspicious invoice, open the company’s app or website yourself and check your account there. For a bank alert, call the number on your card. You can verify a real issue without following the sender’s instructions.
Use another trusted device to change any password you shared, including on other accounts where you reused it. If software was installed or remote access was granted, have a trusted professional check the affected computer before using it for sensitive activity. A closed popup alone does not establish that the computer is clean.
FTC: what to do after a scam (opens a new tab)
Start with what goes wrong. That tells us more about the next step than the age of the computer alone.
No automatic keep-or-replace verdict here. The fault, your needs, software support, and actual repair cost determine the recommendation.
An old recovery contact can make it harder to get back into your account. Let’s find the setting while you can still sign in.
Already locked out? Use your provider’s recovery help below. Choose your provider below for its recovery link. The settings check is for an account you can currently open.
A unique password prevents a password stolen elsewhere from working here too. Two-step verification asks for another form of proof, such as an approval on your phone. Your provider’s security page explains its options, including passkeys where available.
Understand how you would sign in if your phone were lost before changing those settings. Save any recovery codes securely yourself; never enter them on BrainRoad.
You can keep a simple card for your desk or family binder right now. If you’ve checked a photo or account here, we’ll add what you found.
Computer help: Bryan at BrainRoad · (573) 268-4139 · Missouri
Photos: Your selected service and what you checked, if anything.
Account recovery: The provider and your observation, without your email address or recovery details.
No inventory to fill out. No passwords, account numbers, or recovery codes. A family member can use the card to know where to start; it does not grant access to your accounts.
Show my help cardYour card contains only the choices and observations you made here. Unchecked items stay clearly marked.
BrainRoad.ai · Prepared
Bryan Leasure · BrainRoad
(573) 268-4139
brainroad.ai
Suspicious call? Hang up. If money was involved, contact the bank or payment company through its official number first.
These are self-reported notes, not a diagnosis or confirmation that every file or account is protected. This card contains no sign-in details.
The downloaded card opens in a browser, even offline. For a PDF, choose “Print or save as PDF.”
Your selections stay in this browser for 30 days after your last choice so you can return. They are not submitted to BrainRoad. No photos, passwords, or account details are requested.